The Customer Support Audit
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Published 03 Dec 2010
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Managing Business Processes
Hardback
Published 13 Sep 1996 -
Inspired Customer Service
Paperback
Published 30 Nov 1993 -
The Future of Services Management
Paperback
Published 19 Jan 1994 -
Outstanding Customer Service
Book
Published 01 Nov 1993 -
Services Management
Book
Published 12 Oct 1995